help

• Once I place an order, when will my account be charged?
• When will I be charged for a pre-order item?
• Can I cancel or make changes to my order?

• How long will it take for me to get a refund on my returned item?
• Will you accept returns of product in any condition?
• Who pays for my return?

• My tracking says my order was delivered, but I haven’t gotten it yet. Where is it?
• I received notification my order was shipped but I still have not received it and my tracking info does not indicate the package was delivered.
• What do I need to know about customs fees?